Last updated: 08 October 2025
At Twt Interiors (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website twt-interiors.com or when engaging with our services.
1. Information We Collect
We may collect and process the following types of information about you:
a. Personal Information
When you contact us, request a quotation, subscribe to our newsletter, or make a purchase, we may collect:
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Full name
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Email address
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Telephone number
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Billing and delivery address
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Payment information (processed securely via our payment provider)
b. Non-Personal Information
We also collect information automatically when you visit our website, such as:
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Internet Protocol (IP) address
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Browser type and version
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Device information
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Pages visited, time spent on pages, and navigation patterns
This information helps us understand how visitors use our site and improve our services.
2. How We Use Your Information
We may use your information to:
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Respond to your enquiries and provide customer support
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Process and fulfil orders or quotations
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Send you updates, promotions, or newsletters (only if you have opted in)
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Improve our website, products, and services
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Comply with legal or regulatory obligations
3. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
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Your consent
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The performance of a contract
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Compliance with a legal obligation
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Our legitimate interests (such as improving our services and marketing activities)
4. Data Sharing and Disclosure
We will never sell your personal information.
We may share your data with trusted third parties only when necessary, such as:
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Payment processors
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Delivery and logistics partners
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IT service providers and website hosting companies
All third parties are required to keep your information secure and use it only for the purposes we specify.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
6. Your Data Protection Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your personal data (where applicable)
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Object to or restrict processing of your data
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Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the details below.
7. Cookies
Our website uses cookies to enhance user experience and analyse website traffic.
You can choose to accept or decline cookies through your browser settings. For more details, please see our Polisi Cwcis.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated date clearly shown at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Twt Interiors
Email: karenelli@twt-interiors.com